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IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. A customer has a third-party product that can easily roll out changes into their environment. Then they manually update their CMDB with the information from the release process. The CMDB update could be automated with information from which source?

A) the change process
B) the discovery tool
C) the configuration process
D) the release tool

2. Based on the ITIL Framework, what should be the purpose of every implemented process (Incident Management, Problem Management, Change Management, etc.)?

A) To identify units of organizations responsible for specific outcomes
B) To ensure that services are designed to meet business needs
C) To create value for stakeholders
D) To define activities, roles, responsibilities, functions, and metrics

3. How can workflow-driven change processes reduce costs?

A) Because workflows can be developed in an integrated development environment using a platform independent workflow programming language.
B) By making it quick to process a change, and reduce risk by planning and communicating the change before it actually occurs.
C) Because the same custom workflow-driven change processes can be reused by multiple customers.
D) By interfacing with multiple technology APIs to implement unattended changes.

4. The customer has a period in the year where a change freeze is forced in their IT environment. How can this be forced using IBM SmartCloud Control Desk?

A) A blackout period can be created for the change freeze.
B) The Bulletin Board can be used to advertise the change freeze.
C) A change window can be created for the change freeze.
D) A change implementation window can be created for the change freeze.

5. What is the main purpose of the IBM Tivoli Integration Composer product?

A) Quick identification of distributed hardware and software inventory
B) Population of IBM SmartCloud Control Desk database with asset inventory and system management tools data
C) Management of physical and virtual endpoint servers, desktops, roaming laptops, and specialized equipment
D) Monitoring as needed for selected asset inventory and system management tools

Solutions: