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IBM Assess: Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. A customer is planning to implement IBM SmartCloud Control Desk to automate incident, problem, and change management processes and to build a configuration management database. The solution will serve up to 30 concurrent users. If the deployment uses IBM WebSphere Application Server Network Deployment V7.1 how many nodes in a cell is recommended to run maximo.ear?

A) One is enough
B) At least three
C) At least five
D) At least two

2. Which Key Performance Indicator (KPI) determines the effectiveness of the Service Level Management Process?

A) A KPI that measures IT customer satisfaction.
B) A KPI that measures IT department satisfaction.
C) A KPI that shows the total cost for open incidents and problems.
D) A KPI that shows the open service requests in a period of time.

3. How is it possible to extend IBM Tivoli Application Dependency Discovery Manager (TADDM) sensors to discover custom components?

A) Perform field customizations using the database configuration application.
B) Deploy additional agents which can be downloaded from the Integrated Service Management Library.
C) Use the TADDM Custom Server Extension.
D) Read an existing data source such as a spreadsheet or file using the Tivoli Data Loader.

4. Why is the corporate vision and strategy important for a high level requirements document?

A) It provides an overview of the company's mission and market strategy which determines the IT asset and service management business requirements.
B) It provides an understanding of how current IT asset and service management processes support these requirements.
C) It provides company policies which determine the preferred vendors and influence the high level requirements for a IT asset and service management solution.
D) It provides a clear definition of the company goals, how they want to achieve these goals, and what is needed to achieve these goals which determines the IT asset and service management business requirements.

5. What are three valid delivery models for the IBM SmartCloud Control Desk? (Choose three)

A) Software as a Service
B) Infrastructure as a Service
C) VM Image
D) Amazon Cloud
E) Google Cloud
F) On-premise traditional install

Solutions: