- Exam Code: AP-222
- Exam Name: Public Sector Solutions Accredited Professional
- Certification Provider: Salesforce
- Corresponding Certification:Accredited Professional
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Salesforce AP-222 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Public Sector Solutions Implementation Strategies and Best Practices | 19% | - Deployment methodology and change management - Governance and compliance considerations - Solution design and requirements mapping - Data management, scalability, and quality assurance |
| Public Sector Solution Product Configuration | 36% | - Service Cloud and Experience Cloud setup for citizen services - Configure OmniStudio components for public sector workflows - Action plans, automation, and business rules implementation - Security, sharing, and compliance configuration |
| Public Sector Solutions: Product-Specific Systems Knowledge | 45% | - Core architecture and data model - Licensing, permitting, and inspection management - Grants management and program administration - Document processing, eSignature, and reporting tools - Employee experience and emergency response capabilities |
Salesforce Public Sector Solutions Accredited Professional Sample Questions:
Department of Disaster Assistance has started implementing a " Grants Management " project using Agentforce Public Sector tools. As part of the business process, the department staff has to send an agreement to the Grant Seeker on the funding amount and related conditions. The turnaround time from both parties in exchanging the documents with signatures takes longer than expected.
What is the best way to solve the problem using the available toolset with minimum/less coding?
- A. Install and Configure the DocuSign managed package for Salesforce and send the document envelope from the flow using standard DocuSign actions
- B. Install and Configure the DocuSign managed package for Salesforce and send the document envelope from the flow using apex action
- C. Set up the DocuSign integration electronic Signature and use Omniscript GenericDocuSign
/sendEsignature to send the document to related parties - D. Set up the DocuSign integration electronic Signature and use Omniscript GenericDocuSign
/ObtainEsignature to send the document to related parties
Correct Answer: C 🗳️
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A government-supported agency that helps constituents track the status of their claims is using Agentforce Public Sector. For claim assessors to review and process claims, it is crucial to see the applications ' Decision Explanation Logs.
Which component can be added to see the history of Decision Explanations for a claim?
- A. Log History
- B. Decision Explainer Log History
- C. Audit Log
- D. Record History
Correct Answer: B 🗳️
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Bobahaven wants to implement the Grants Management module of Public Sector Solutions. They would like to allow constituents to apply online for grants and check the progress of grant applications. The Chief Marketing Officer and Head of Constituent Services have expressed their concerns about the security of the solution. They want to ensure they comply with privacy regulations around the storage and use of constituent ' s data, and they are wondering how to protect against bots potentially spamming the application forms.
What should the Technical Consultant suggest to Bobahaven to protect the application forms?
- A. Deploy grant application OmniScripts on Bobahaven ' s Experience Site pages set to " Requires Login. "
- B. Provide constituents with a search page on Bobahaven ' s website to look up application reference numbers and check the application ' s progress.
- C. Enable the Salesforce Spam Check for Experience Sites.
- D. Set the external organization-wide default sharing settings for grant applications objects to Private.
- E. Implement spam checking for Bobahaven ' s Experience Site forms using CAPTCHA.
Correct Answer: A,D,E 🗳️
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Bobahaven has been using Agentforce Service for some time and has recently implemented Agentforce Public Sector to improve its application and grants management processes. The executive team wants to understand the trends and metrics around Bobahaven ' s constituent satisfaction with the new system. It is particularly interested in understanding the average time Bobahaven ' s employees take to resolve constituent service queries now versus their historical performance. Up until now, however, Bobahaven has not been tracking case duration.
In this scenario, which is the correct reporting and analytics solution to provide ongoing trend reporting of case duration while also minimizing customization?
- A. Public Sector Case Analytics App, leveraging CRM Analytics ' case duration formula
- B. Standard Salesforce Report using the standard Case report type, with a newly created custom field to track case duration for new cases.
- C. Standard Salesforce Report using the standard Case report type, with a custom formula to calculate case duration.
- D. Public Sector Case Analytics App, with a newly created custom field to track case duration for new cases.
Correct Answer: A 🗳️
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A government agency is currently using Business Rules Engine (BRE). Part of the current Prioritization matrix includes household income and household size. To correctly calculate the Households Area Median Income (AMI) pool, the Expression Set needs to calculate the AMI and then evaluate the percentage against a predefined Federal Income Limit table to determine the prioritization pool.
To accomplish this, the BRE designer should include how many decision matrices?
- A. 2; One to contain the percentages in each prioritization pool and the second to contain the Federal Income limits to evaluate.
- B. 1; Only one to contain the prioritization pools with the Federal Income Limits.
- C. 1; Only to contain the prioritization pools.
- D. 3; One to contain the percentages in each prioritization pool, a second to contain the household data, and the third to contain the Federal Income limits to evaluate.
Correct Answer: A 🗳️
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