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IBM System x Server Family Technical Support V1 Sample Questions:

1. A new IBM x3650 M4 customer has experienced support issues with problem resolution from their previous vendor. The biggest problem was with Microsoft Exchange failing intermittently. Which of the following should the technical specialist suggest to assist the customer?

A) Tivoli Provisioning Manager
B) Techline
C) RTS ServicePac for Applications
D) IBM Hardware Standard Warranty

2. A customer needs to get a working Windows Server 2012 image with drivers for their new servers as soon as possible. Which of the following methods would best achieve this?

A) Replace customer's deployment solution with Tivoli Provisioning Manager for OS Deployment
B) Install Windows Server 2012 using the F6 supply Mass Storage Controller option
C) Deploy customer's existing image and use UXSPI to update IBM specific drivers
D) Use ServerGuide to install Windows Server 2012

3. A customer is planing for an 8-socket x3950 X5 server, with disks on both nodes in a redundant configuration. How many RAID adapters are needed to implement RAID 5?

A) Two in primary node
B) One in primary node
C) Only the main node can have hard drives
D) One per node

4. IBM ToolsCenter Bootable Media Creator is used to create bootable media. Which of the following functions can be performed with this media?

A) Update firmware, update drivers, run diagnostics, install Windows and Linux
B) Update firmware, update drivers, install Windows, report energy usage
C) Update firmware, run diagnostics, install Windows, report energy usage
D) Update firmware, update drivers, run diagnostics, install Windows

5. A client wants to purchase a PureFlex with two Flex Chassis. Which of the following conversations should you have with your client from a logistical perspective before you settle on this configuration?

A) Do they want the equipment racked and cabled at the IBM factory before it is shipped to them.
B) Are they capable of receiving and moving to their datacenter the 42U populated rack that will be shipped.
C) Do they want to purchase and use an FSM as that will be shipped separately and will be installed on site.
D) Who is their preferred local carrier to ensure that carrier delivers the equipment.

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