• Exam Code: C-PXSUP-90
  • Exam Name: SAP Certified Associate - Support Consultant for Incident Management with SAP Business All-in-One
  • Certification Provider: SAP
  • Corresponding Certification:SAP-Certifications
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SAP C-PXSUP-90 Exam Syllabus Topics:

SectionObjectives
Escalation and Root Cause Analysis- Escalation procedures and SLA handling
- Root cause analysis techniques
SAP Business All-in-One Support Operations- System monitoring and issue resolution
- Support model and service processes
Reporting and Continuous Improvement- Process optimization in support operations
- Incident reporting and analytics
SAP Solution Manager (ITSM)- Incident and problem management in Solution Manager
- Service desk configuration and usage
Incident Management Processes- Ticket handling and categorization
- Incident lifecycle and workflow

SAP Certified Associate - Support Consultant for Incident Management with SAP Business All-in-One Sample Questions:

1. What are the characteristics of a perfect customer message? (Choose two)

A) The problem description is a summary.
B) The message refers to only one problem.
C) The master data (system, Support Package level, s-user, customer data, ...) is complete and correct.
D) The reporter has selected the correct SAP support center.


2. What can you do if a program behaves differently in batch than in a dialog? (Choose two)

A) Run the program in dialog and change SY-BATCH in the debugger to simulate batch processing.
B) Search globally in the program for SY-BATCH.
C) Run the program in batch and click on DEBUGGING.
D) Run the program in batch and select Environment Analysis.


3. What will happen if the system field sy-subrc is set to 0 after execution of an ABAP command?

A) The system will create a shortdump and terminate the ABAP program.
B) The system will continue with the next statement in the ABAP program.
C) The system will raise an exception.
D) The system will raise an ABAP message.


4. Very High (Priority 1) messages that are opened outside normal business hours are automatically sent to SAP.
Where can the business hours be maintained for each customer organization?

A) Call the transaction SPRO.
B) Call the transaction BUS_HOU.
C) Call the transaction BUSINESS_HOURS.
D) Call the transaction BP and open the business partner of type Organization.


5. Which of the following tools can be used to analyze where in an ABAP program a message has been raised? (Choose two)

A) ABAP debugger
B) Message server
C) Business Server Pages
D) Message maintenance (SE91)


Solutions:

Question # 1
Answer: B,C
Question # 2
Answer: A,B
Question # 3
Answer: B
Question # 4
Answer: D
Question # 5
Answer: A,D

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