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3 versions for the client to choose

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SAP Certified Associate - Support Consultant for Incident Management with SAP Business All-in-One Sample Questions:

1. How can you use your customer's system data for an SAP Note Search? (Choose three)

A) Copy and paste the configuration information into the 'Validity' section of the Note Search.
B) Select the customer's product version in the 'Validity' section of the Note Search.
C) Select the customer's software components in the 'Validity' section of the Note Search.
D) Add the customer's system ID to the search terms.

2. Why are SAP Notes important for message handling? (Choose two)

A) They allow Support Consultants to quickly provide solutions for problems which have already been solved before.
B) SAP Notes inform customers about strategy.
C) They allow customers to help themselves.
D) An SAP Note can only be released after dual control.

3. Which one of the following statements about the return code is true? (Choose two)

A) A return code is a unique key that is sent from the ABAP program to the SAPGUI so that the right screen will be selected from the front end's local repository.
B) A return code can only have one value at a certain time.
C) A return code is a system field that is automatically filled (and changed) when a certain ABAP command has been executed.
D) All ABAP commands support a return code. After every ABAP statement, the return code is determined again.

4. You have to analyze a job that is currently processing a long running SELECT statement on a database table. Via transaction 'SM50 - details', you see that the read does not finish. What can you do?

A) You can analyze the currently processed statement using ST04 - detailed analysis.
B) You have to wait until the program returns from the database. Afterwards, you can continue analysis (for example, with debugging or SQL-Trace).
C) You can analyze the currently processed statement by starting the SQL-Trace (ST05).

5. You receive a customer message where several issues are reported. What will be your next step?

A) Solve all issues in the message, because it is beneficial for the customers to report several issues in one message.
B) Start message processing without contacting the customer.
C) Kindly ask the customer to separate the issues, that is, create one message for each issue.
D) Ask your colleagues for processing this message.

Solutions: