• Exam Code: 50-658
  • Exam Name: Service and support
  • Certification Provider: Novell
  • Corresponding Certification:5 CNE
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Novell 50-658 Exam Syllabus Topics:

SectionObjectives
Client and Systems Management- Endpoint Management
  • 1. ZENworks asset management basics
    • 2. ZENworks configuration management
      Security and Access Management- Access control systems
      • 1. Authentication and authorization troubleshooting
        • 2. Novell Access Manager concepts
          General Troubleshooting and Support Skills- Support Processes
          • 1. Technical support workflows
            • 2. Escalation procedures
              - Problem Diagnosis
              • 1. System monitoring and diagnostics
                • 2. Incident analysis and resolution methodology
                  Messaging and Collaboration- GroupWise Support
                  • 1. GroupWise administration and troubleshooting
                    Novell Enterprise Products Support- Infrastructure Services
                    • 1. Network service configuration and maintenance
                      • 2. Open Enterprise Server support concepts
                        - Directory Services
                        • 1. Identity management fundamentals
                          • 2. Novell eDirectory support and troubleshooting

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