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Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

1. Refer to the exhibit. An engineer is developing a web chat workflow for the marketing department.
After the standard Live Chat workflow template is deployed, chats are failing. The chat widget on the website is visible. When a new chat is started, the message "Sorry, unable to process your request right now. Please try again later" is received. The engineer debugs the workflow and receives the response in the exhibit from the resolve node. Which action resolves the issue?

A) Set the Workflow Custom Variable liveChatDomain to a valid value.
B) Set the Resolve Node Media Type to Chat and Media Channel to Live Chat.
C) Set the Resolve Node Media Type to Live Chat and Media Channel to In-App Messaging.
D) Set the Workflow Custom Variable chatDomain to a valid value.

2. Which action must an administrator take in a Webex Contact Center voice flow to ensure that, after a customer selects option 2 for Spanish in the initial language menu, all AI Agent responses are delivered in Spanish using a consistent, professional executive-sounding Spanish voice, regardless of the caller's location or dialect?

A) Set the Global_Language variable to "es-ES" and Global_VoiceName to the company-approved Spanish voice system name.
B) Change only the Global_Language variable to "es-ES," as this global variable entity dictates both aspects, i.e., language and voice.
C) Assign a friendly voice name to the Global_VoiceName variable and add a Global-Language variable with the default language setting.
D) Set the Global_Language and Global_VoiceName variables to the default system string value
"en-ES" to activate Spanish interaction.

3. An engineer deploys Webex Contact Center Desktop profiles. Supervisors can monitor calls, but agents cannot access CRM widgets during active calls. Which configuration area should be verified first?

A) Call recording policy
B) Desktop layout JSON
C) Multimedia profile
D) ANI validation rule

4. A supervisor within your organization must be able to record agent desktop screens with call audio to enhance application usage and process compliance during customer interactions in Webex Contact Center. Which two functionalities must the administrator configure to ensure that the feature is properly set up and working correctly? (Choose two.)

A) Calabrio ONE solution
B) Custom Connectors to Conversation Intelligence platforms
C) Quality Management license
D) Webex Workforce Optimization (WFO)
E) Webex Connect Platform

5. A customer wants to enable the Real Time Transcription (RTT) feature only for specific queues.
This feature is enabled by using the Start Media Stream node in Flow Designer, so the administrator decides to control the enablement using a function. The function must check two input variables: queue_ID for the selected agent queue (a string) and queue_IDs for the list of queues that require the RTT feature (a list of dictionaries, where each dictionary has an id key for the queue ID). The function returns a boolean variable rtt_Enabled to the flow, which indicates whether RTT should be enabled. Which function is correct when using Python?

A)

B)

C)

D)

Solutions: