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Salesforce Energy and Utilities Cloud Accredited Professional Sample Questions:

1. An energy company runs utility-specific processes in the backend customer information system (CIS) and billing systems with minimal visibility to service agents. The company embarks on a multi-year digital transformation initiative to provide a Customer 360 view to its service agents.
What two licenses should be recommended and mapped in the future state architecture to align with the business vision?

A) Configure Prince Quote (CPQ)
B) Service Cloud
C) Energy and utility Base
D) Contract Lifecycle Management (CLM)

2. An energy company wants to sell additional commodity products related to services other than electricity and gas.
Which three enhancements need to be considered?

A) Extend the entries of record types on inventory item object.
B) Extend the value list on the product family picklist for product object.
C) Extend the value list on the status picklist for cases
D) Extend the entries of record types on account object.
E) Extend the value list on the service type picklist for service points

3. Which two items are necessary before starting a data mapping exercise from the billing system to Energy and Utilities Cloud?
Choose 2 answers

A) A high-level object map of the entities and fields used by the billing system
B) Understanding of the Energy and Utilities customer data model
C) A decision on the tool or technology that will be used for migrating the data (ETL)
D) Project team roles and responsibilities
E) Technical connection details for the billing system

4. Which Energy and Utilities Cloud component includes asset-based ordering, multi-site orders, bundle pricing, usage pricing, attribute pricing, and contextual price adjustment rules?

A) Contract Lifecycle Management
B) Digital Commerce
C) Order Management
D) Industries CPQ

5. An energy company provides electricity to business customers. There are several cost components for electricity.
How would a consultant model these cost components in Energy and Utilities Claud?

A) Create child products for each cost component.
B) Create custom fields on the line item object for each cost component.
C) Create different pricing elements for each cost component.
D) Create one child product for all cost components.

Solutions: