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Salesforce ALS-Con-201-BC Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Sampling Inventory Management15%- Compliance
  • 1. Apply regulatory and audit requirements for sample management
- Inventory Configuration
  • 1. Configure sampling inventory processes
- Inventory Tracking
  • 1. Manage sample inventory transactions
  • 2. Track inventory movement
Topic 2: Engagement Execution28%- Content Delivery
  • 1. Deliver presentations and approved content
- Customer Engagement
  • 1. Manage HCP and HCO engagement activities
- Field Operations
  • 1. Track field activities and outcomes
- Call and Visit Execution
  • 1. Execute and document customer interactions
Topic 3: Foundations and Administration36%- Content and Communications
  • 1. Configure Field Email templates
  • 2. Configure Presentations
  • 3. Set up Intelligent Content
- Security and Configuration
  • 1. Apply security fundamentals
  • 2. Apply system configuration fundamentals
- Territory Management
  • 1. Configure account and product assignment rules
  • 2. Configure territory management
- Mobile Application
  • 1. Set up, configure, and troubleshoot the Agentforce Life Sciences mobile application
- Privacy and Compliance
  • 1. Implement subscription management
  • 2. Implement consent management
- Account and Relationship Management
  • 1. Configure and manage account and relationship master data
- Analytics
  • 1. Create dashboards
  • 2. Use TabNext industry metrics
  • 3. Create reports
- Agentforce Life Sciences Configuration
  • 1. Configure Agentforce Life Sciences
Topic 4: Engagement Planning21%- Key Account Management
  • 1. Configure KAM Plans
  • 2. Track KAM Plans
- Activity Planning
  • 1. Configure Activity Plans
  • 2. Set up review processes
  • 3. Track progress
- Next Best Action
  • 1. Configure and use Next Best Action recommendations
- Calendar and Scheduling
  • 1. Configure calendars for HCP and HCO visit planning
  • 2. Manage Time Off Territory conflict rules

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