• Exam Code: Field-Service-Lightning-Consultant
  • Exam Name: Salesforce Certified Field Service Lightning Consultant (Field-Service-Lightning-Consultant日本語版)
  • Certification Provider: Salesforce
  • Corresponding Certification:Field Service Lightning program
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The benefit in Obtaining the Field-Service-Lightning-Consultant Exam Certification

  • After completing the Salesforce Certified Field Service Lightning Consultant certification Candidate becomes a solid, well-rounded Salesforce Certified Field Service Lightning Consultant.
  • When an organization hiring or promotion an employee, then the decision is made by human resources. Now while Candidate may have an IT background, they do their decisions in a way that takes into record many different factors. One thing is candidates have formal credentials, such as the Salesforce Certified Field Service Lightning Consultant.
  • A candidate might have incredible IT skills. Employers that do the hiring need to make decisions based on limited information and as it always. When they view the official Salesforce Certified Field Service Lightning Consultant certification, they can be guaranteed that a candidate has achieved a certain level of competence.
  • If the Candidate has the desire to move up to a higher-paying position in an organization. This certification will help as always.

Reference: https://developer.salesforce.com/resources2/certification-site/files/SGCertifiedFieldServiceLightningConsultant.pdf

Certification Path

Salesforce Administrator Certification and Salesforce Service Cloud Consultant Certification can act as a prerequisite for this exam.

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Who should take the Field-Service-Lightning-Consultant exam

Salesforce Certified Field Service Lightning Consultant certification is an internationally-recognized validation that identifies persons who earn it as possessing skilled as a Salesforce Certified Field Service Lightning Consultant. If a candidate wants significant improvement in career growth needs enhanced knowledge, skills, and talents. The Field Service Lightning Consultant Exam provides proof of this advanced knowledge and skill. If a candidate has knowledge of associated technologies and skills that are required to pass the Field Service Lightning Consultant Exam then he should take this exam.

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Salesforce Field-Service-Lightning-Consultant日本語 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Permissions and Sharing5%- Security and Access
  • 1. Explain Field Service permission sets
  • 2. Understand sharing of Service Appointments
Topic 2: Managing Work Orders23%- Work Order Configuration
  • 1. Apply Products and Work Order Line Items
  • 2. Configure Work Order Milestones
  • 3. Select appropriate Resource Preferences
  • 4. Configure Work Order processes and parameters
Topic 3: Configuring Maintenance Plans5%- Maintenance Plan Topics
  • 1. Recommend appropriate maintenance plans
Topic 4: Managing Scheduling and Optimization28%- Scheduling and Field Service Lifecycle
  • 1. Understand scheduling and optimization options
  • 2. Select schedule and dispatch policies
  • 3. Use Dispatcher Console filtering options
  • 4. Execute Service Appointment lifecycle
Topic 5: Managing Resources16%- Resource Management Topics
  • 1. Relationships between time sheets, service resources, and work orders
  • 2. Service Territories and Members
  • 3. Use skills, skill levels, and operating hours
  • 4. Set up and manage crews
Topic 6: Managing Inventory8%- Inventory Management Topics
  • 1. Distinguish inventory models
  • 2. Explain return order object model
  • 3. Select appropriate price book model
Topic 7: Managing Assets5%- Asset Management Topics
  • 1. Maintain and update assets and relationships
Topic 8: Configuring Mobility10%- Mobile Capabilities
  • 1. Assess customer sign-off process requirements
  • 2. Distinguish mobile app capabilities
  • 3. Configure Field Service mobile app settings

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