• Exam Code: 1Z0-1064-26
  • Exam Name: Oracle Fusion Service 2026 Implementation Professional
  • Certification Provider: Oracle
  • Corresponding Certification:Oracle Cloud
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Oracle 1Z0-1064-26 Exam Syllabus Topics:

SectionObjectives
Topic 1: Service Request Management- Case and ticket handling
  • 1. Creation, routing, and assignment rules
    • 2. SLAs and escalation management
      - Customer interaction handling
      • 1. Communication templates and notifications
        • 2. Omnichannel support processes
          Topic 2: Field Service and Dispatch- Field service operations
          • 1. Scheduling and dispatch rules
            • 2. Work order management
              Topic 3: Reporting and Analytics- Service analytics
              • 1. Dashboards and KPIs
                • 2. Operational reporting
                  Topic 4: Knowledge Management- Knowledge articles
                  • 1. Creation and lifecycle management
                    • 2. Search and recommendation usage
                      Topic 5: Oracle Fusion Service Overview- Core Service Architecture
                      • 1. Fusion Service data model and components
                        • 2. Service request lifecycle management
                          - Service Configuration Basics
                          • 1. Security roles and access control
                            • 2. Basic setup and administration
                              Topic 6: Integrations and Extensions- Integration capabilities
                              • 1. Third-party system integration
                                • 2. REST APIs and integration flows

                                  Oracle Fusion Service 2026 Implementation Professional Sample Questions:

                                  Which three statements are true about building Digital Customer Service (DCS) applications?

                                  • A. Many DCS applications can be active in production at the same time.
                                  • B. DCS application can be embedded in other sites.
                                  • C. DCS includes a "reference implementation template" that illustrates recommended implementation practices.
                                  • D. Only one version of a DCS application can be active in production at any time.
                                  Reveal Solution  Discussion  0

                                  Correct Answer: B,C,D  🗳️

                                  Select three correct limits and restrictions when importing data from a file.

                                  • A. If the values in the imported CSV file contain a new line character, then they must be enclosed within quotation marks.
                                  • B. By default, the import starts immediately after it is activated.
                                  • C. Both create and update operations are available for imported records.
                                  • D. Groovy Scripts and object workflows that have been configured for the object being imported are always executed.
                                  • E. The maximum number of records in each CSV file should not exceed the maximum limit of 10,000,000 records.
                                  Reveal Solution  Discussion  0

                                  Correct Answer: B,C,D  🗳️

                                  You are creating a shared SmartText entry. Which option do you need to select to define a time period during which the entry is available to users?

                                  • A. Interval
                                  • B. Start/Stop
                                  • C. Time Period
                                  • D. Available
                                  • E. Duration
                                  Reveal Solution  Discussion  0

                                  Correct Answer: E  🗳️

                                  Your customer has the following requirement: when filtering service requests an agent wants to see by default all those service requests that are "New", whose channel type is "Web", and are assigned to them.
                                  Which five activities should be completed by an agent on the SR list page in order to create an appropriate personalized service request search filter?

                                  • A. Change the section identified with Status = New
                                  • B. In Advanced Search, select Action > Update.
                                  • C. In Advanced Search, confirm Record Set = Assigned to Me.
                                  • D. In Advanced Search, save and select the "Set as Default" box.
                                  • E. In Advanced Search, Add Channel Type = Web.
                                  • F. Click the Show Advanced Search icon.
                                  Reveal Solution  Discussion  0

                                  Correct Answer: A,C,D,E,F  🗳️

                                  Because of capacity issues in your Call Center, you have been asked to modify the number of simultaneous chats that an agent can be assigned from 4 to 2.
                                  Which two steps do you have to follow to limit the channel capacity as required?

                                  • A. In the Qualifying Status Values window, select a status from the No Effect on Workload list and move it to the Adds to Workload list.
                                  • B. In the Work Assignments section, modify the default value in the Capacity field to a new value.
                                  • C. Select the Manage Capacities task.
                                  • D. Modify the default values in the Capacity fields for the channels.
                                  Reveal Solution  Discussion  0

                                  Correct Answer: A,D  🗳️

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