- Exam Code: 1Z0-1064-26
- Exam Name: Oracle Fusion Service 2026 Implementation Professional
- Certification Provider: Oracle
- Corresponding Certification:Oracle Cloud
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Oracle 1Z0-1064-26 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Service Request Management | - Case and ticket handling
|
| Topic 2: Field Service and Dispatch | - Field service operations
|
| Topic 3: Reporting and Analytics | - Service analytics
|
| Topic 4: Knowledge Management | - Knowledge articles
|
| Topic 5: Oracle Fusion Service Overview | - Core Service Architecture
|
| Topic 6: Integrations and Extensions | - Integration capabilities
|
Oracle Fusion Service 2026 Implementation Professional Sample Questions:
Which three statements are true about building Digital Customer Service (DCS) applications?
- A. Many DCS applications can be active in production at the same time.
- B. DCS application can be embedded in other sites.
- C. DCS includes a "reference implementation template" that illustrates recommended implementation practices.
- D. Only one version of a DCS application can be active in production at any time.
Correct Answer: B,C,D 🗳️
Select three correct limits and restrictions when importing data from a file.
- A. If the values in the imported CSV file contain a new line character, then they must be enclosed within quotation marks.
- B. By default, the import starts immediately after it is activated.
- C. Both create and update operations are available for imported records.
- D. Groovy Scripts and object workflows that have been configured for the object being imported are always executed.
- E. The maximum number of records in each CSV file should not exceed the maximum limit of 10,000,000 records.
Correct Answer: B,C,D 🗳️
You are creating a shared SmartText entry. Which option do you need to select to define a time period during which the entry is available to users?
- A. Interval
- B. Start/Stop
- C. Time Period
- D. Available
- E. Duration
Correct Answer: E 🗳️
Your customer has the following requirement: when filtering service requests an agent wants to see by default all those service requests that are "New", whose channel type is "Web", and are assigned to them.
Which five activities should be completed by an agent on the SR list page in order to create an appropriate personalized service request search filter?
- A. Change the section identified with Status = New
- B. In Advanced Search, select Action > Update.
- C. In Advanced Search, confirm Record Set = Assigned to Me.
- D. In Advanced Search, save and select the "Set as Default" box.
- E. In Advanced Search, Add Channel Type = Web.
- F. Click the Show Advanced Search icon.
Correct Answer: A,C,D,E,F 🗳️
Because of capacity issues in your Call Center, you have been asked to modify the number of simultaneous chats that an agent can be assigned from 4 to 2.
Which two steps do you have to follow to limit the channel capacity as required?
- A. In the Qualifying Status Values window, select a status from the No Effect on Workload list and move it to the Adds to Workload list.
- B. In the Work Assignments section, modify the default value in the Capacity field to a new value.
- C. Select the Manage Capacities task.
- D. Modify the default values in the Capacity fields for the channels.
Correct Answer: A,D 🗳️
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