• Exam Code: 920-181
  • Exam Name: CallPilot RIS.5.0 Engineering
  • Certification Provider: Nortel
  • Corresponding Certification:NCSS
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Nortel 920-181 Exam Syllabus Topics:

SectionObjectives
CallPilot System Architecture- Core components and system design
  • 1. Integration with Nortel telephony systems
    • 2. CallPilot server architecture
      Installation and Configuration- System setup and deployment
      • 1. Initial installation procedures
        • 2. Configuration of messaging services
          Maintenance and Operations- System administration tasks
          • 1. System monitoring and logging
            • 2. User management and provisioning
              Troubleshooting and Support- Fault diagnosis and resolution
              • 1. Voice messaging issues
                • 2. Integration and connectivity problems

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