• Exam Code: 920-162
  • Exam Name: Callpilot 4.0 installation and maintenance exam
  • Certification Provider: Nortel
  • Corresponding Certification:Nortel Other Certification
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Nortel 920-162 Exam Syllabus Topics:

SectionObjectives
Topic 1: CallPilot Architecture and Components- Telephony integration
  • 1. PBX integration concepts
    • 2. Voice messaging system connectivity
      - System architecture overview
      • 1. Software components and services
        • 2. CallPilot hardware and server components
          Topic 2: Maintenance and Troubleshooting- System monitoring
          • 1. Performance monitoring tools
            • 2. Log analysis and diagnostics
              - Fault resolution
              • 1. Common system issues
                • 2. Recovery procedures
                  Topic 3: System Administration- Feature configuration
                  • 1. Auto-attendant setup
                    • 2. Call routing configuration
                      - User and mailbox management
                      • 1. User profile administration
                        • 2. Mailbox creation and maintenance
                          Topic 4: Installation and Configuration- Initial configuration
                          • 1. Basic voice mailbox configuration
                            • 2. System initialization and licensing
                              - System installation
                              • 1. Software installation procedures
                                • 2. Hardware setup and prerequisites

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