• Exam Code: MB2-866
  • Exam Name: Microsoft Dynamics CRM 2011, Customization and Configuration
  • Certification Provider: Microsoft
  • Corresponding Certification:Microsoft Dynamics C5
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Microsoft MB2-866 Exam Syllabus Topics:

SectionObjectives
Topic 1: Microsoft Dynamics CRM Architecture and Components- CRM system architecture overview
  • 1. Server roles and components
    • 2. Data model and storage concepts
      - Solution and deployment architecture
      • 1. On-premises deployment structure
        • 2. Customization lifecycle overview
          Topic 2: Security Model- Security roles and privileges
          • 1. Role-based security model
            • 2. Access levels and permissions
              - Business units and teams
              • 1. Hierarchy and data access
                Topic 3: Forms, Views, and UI Customization- Views and dashboards
                • 1. Dashboard configuration
                  • 2. System and personal views
                    - Form customization
                    • 1. Form scripting basics
                      • 2. Form layout and sections
                        Topic 4: Data Management and Integration- Integration concepts
                        • 1. Web services and APIs overview
                          - Data import/export
                          • 1. Duplicate detection rules
                            • 2. Data migration tools
                              Topic 5: Customization of Entities and Attributes- Field and attribute customization
                              • 1. Business rules and validations
                                • 2. Field types and properties
                                  - Entity configuration
                                  • 1. Entity relationships (1:N, N:N)
                                    • 2. Standard vs custom entities
                                      Topic 6: Business Process Automation- Business process flows
                                      • 1. Stage-based process design
                                        - Workflows
                                        • 1. Workflow creation and configuration
                                          • 2. Automated processes and triggers

                                            Microsoft Dynamics CRM 2011, Customization and Configuration Sample Questions:

                                            1. A company uses Microsoft Dynamics CRM 2011. You need to audit data changes in fields. Which of the following should you enable for auditing? (Choose all that apply.)

                                            A) the field
                                            B) the entity
                                            C) the organization
                                            D) the user
                                            E) the team


                                            2. In Microsoft Dynamics CRM 2011, which of the following many-to-many (N:N) relationships can you create between entities? (Choose all that apply.)

                                            A) parental
                                            B) manual
                                            C) native
                                            D) referential


                                            3. You are adding a sales team member to a Microsoft Dynamics CRM 2011 organization. You need to assign the Salesperson security role to the new user. What are possible ways to achieve this goal? (Choose all that apply.)

                                            A) Assign the Salesperson role to the user upon creation.
                                            B) Assign the user to a business unit that has the Salesperson role assigned.
                                            C) Assign the user to the Salesperson team queue.
                                            D) Assign the user to a team that has the Salesperson role assigned.


                                            4. You need to block file extensions on Microsoft Dynamics CRM 2011 attachments. Where do you make this change?

                                            A) in the user-based email settings
                                            B) in the data management tool
                                            C) in the system settings
                                            D) in the system-based email settings


                                            5. In Microsoft Dynamics CRM 2011 on-premises, you create a one-to-many (1:N) configurable cascading relationship between the Account entity and a custom entity named EntityA . You need to ensure that all associated EntityA records are deleted when a user-owned record of Account is deleted. Which cascading rule on the Delete action enables the deletion of all associated EntityA records?

                                            A) Restrict
                                            B) Cascade None
                                            C) Cascade User Owned
                                            D) Remove Link
                                            E) Cascade Active
                                            F) Cascade All


                                            Solutions:

                                            Question # 1
                                            Answer: A,B,C
                                            Question # 2
                                            Answer: B,C
                                            Question # 3
                                            Answer: A,D
                                            Question # 4
                                            Answer: C
                                            Question # 5
                                            Answer: F

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