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IBM C9510-526 Exam Syllabus Topics:

IBM Application Integration Middleware L1 Support Application Development Sample Questions:

1. The IBM Support Assistant (ISA) Blue tool is an?

A) internal tool to capture audit trail information of customer navigation to support site.
B) tool for both internal and external use
C) internal offering for IBM SWG products for support professionals, providing an integrated and extensible toolset for problem resolution
D) externally available tool for customers

2. While working on a Problem Management Record (PMR), the L1 support professional is called to an urgent meeting. When returning from that meeting, it appears that the PMR is still dispatched. What is the correct action for the L1 support professional to take?

A) Requeue the PMR using the "No Change" option to adjust time recording.
B) Immediately requeue the PMR with no time adjustment.
C) Continue to work on the PMR with no time adjustment.
D) Continue to work on the PMR and adjust time recording for the meeting.

3. What is the best reason for quality written technical communication?

A) To ensure our clients can read and understand emails.
B) Allows IBM to be competitive, provides greater understanding of message, and ensure less confusion of meaning and intent.
C) Allows IBM to stay competitive, helps sell the product, provides greater understanding of message, and ensures less confusion of meaning and intent.
D) To ensure our customers can understand what has been written.

4. While working a new PMR, the L1 support professional finds an Open Problem Management Record (PMR) with the same issue and error that is being worked by BackEnd support.
What should be entered into the Owner ID field?

A) the ID of the L1 Support professional
B) the ID of the L2 support professional
C) nothing; leave it empty to avoid any confusion
D) the Owner ID of the other PMR

5. When files are requested, a service given code of "W9" is utilized. What service given code is utilized when the files arrive?

A) R9
B) 19
C) 99
D) 39

Solutions: