• Exam Code: HP2-H65
  • Exam Name: Selling HP Personal Systems Services 2018
  • Certification Provider: HP
  • Corresponding Certification:HP Sales Certified
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HP HP2-H65 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Industry Trends and Customer Requirements20%- Identifying and analyzing customer business and technical needs
- Current trends in personal systems and services
Topic 2: Selling and Positioning HP Services30%- Value proposition and differentiators of HP services
- Quoting, pricing and contract basics
- Matching services to customer requirements
Topic 3: HP Personal Systems Services Offerings35%- Installation, configuration and deployment services
- Warranty and support services portfolio
- Asset lifecycle and recovery services
- Proactive and managed services
Topic 4: Technical and Operational Knowledge15%- Service level agreements and coverage terms
- Service delivery models and support processes

HP Selling HP Personal Systems Services 2018 Sample Questions:

How do HP Services help customers save money and simplify processes? (Select two.)

  • A. They limit unexpected costs.
  • B. They cover in-warranty devices from non-HP brands.
  • C. They enable customers to concentrate on core business activities.
  • D. They provide free delivery.
  • E. They cover 80% of out-of-warranty repairs.
Reveal Solution  Discussion  0

Correct Answer: C,D  🗳️

Besides explaining that HP has installment payment solutions, how else should you counter a customer's objection that services cost too much?

  • A. HP Services give you predictability and greater control of the Total Cost of Ownership.
  • B. HP Services can immediately and seamlessly replace your help desk.
  • C. HP Services can be purchased at extremely discounted prices.
  • D. HP prevents your IT team from needed to spend time working on HP devices, which allows them to focus on their main purpose (innovation).
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

A customer wants to keep existing hardware with a higher level of support. Their hardware can be supported for one more year. There is a trigger for contract.
Which renewal option should you recommend?

  • A. extend with a standard or custom service contract
  • B. extend with Post-Warranty Care Pack
  • C. propose Accidental Damage Protection
  • D. protect new hardware with different HP Services
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

What protects the customer against manufacturing defects, but has limited support coverage, service level, and duration, and the customer has no option for the repair SLA and method?

  • A. HP base warranty
  • B. Defective Media Retention
  • C. HP Services offerings within the Deploy stage
  • D. Offsite Repair
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

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