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HP HP2-H65 Exam Syllabus Topics:

HP Selling HP Personal Systems Services 2018 Sample Questions:

Question 1

How do HP Services help customers save money and simplify processes? (Select two.)

A. They limit unexpected costs.
B. They cover in-warranty devices from non-HP brands.
C. They enable customers to concentrate on core business activities.
D. They provide free delivery.
E. They cover 80% of out-of-warranty repairs.

Question 2

Besides explaining that HP has installment payment solutions, how else should you counter a customer's objection that services cost too much?

A. HP Services give you predictability and greater control of the Total Cost of Ownership.
B. HP Services can immediately and seamlessly replace your help desk.
C. HP Services can be purchased at extremely discounted prices.
D. HP prevents your IT team from needed to spend time working on HP devices, which allows them to focus on their main purpose (innovation).

Question 3

A customer wants to keep existing hardware with a higher level of support. Their hardware can be supported for one more year. There is a trigger for contract.
Which renewal option should you recommend?

A. extend with a standard or custom service contract
B. extend with Post-Warranty Care Pack
C. propose Accidental Damage Protection
D. protect new hardware with different HP Services

Question 4

What protects the customer against manufacturing defects, but has limited support coverage, service level, and duration, and the customer has no option for the repair SLA and method?

A. HP base warranty
B. Defective Media Retention
C. HP Services offerings within the Deploy stage
D. Offsite Repair

Solutions: