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EXIN ITSM20F日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Introduction to IT Service Management | 15% | - Core concepts of IT service management - Core concepts surrounding ISO/IEC 20000-1:2018 |
| Topic 2: Service Management System (SMS) | 30% | - Critical elements of a service management system - Core concepts of the service management system |
| Topic 3: Operation of the Service Management System | 55% | - Service portfolio processes - Service design, build and transition processes - Service assurance processes - Resolution and fulfilment processes - Supply and demand processes - Relationship and agreement processes |
EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) Sample Questions:
変更の構築とテストはいつ開始できますか?
- A. 変更に対する正しいネットワーク計画が作成され次第
- B. 変更要求 (RFC) が分類され次第
- C. 変更要求 (RFC) が正式に承認され次第
- D. 変更諮問委員会のメンバーによって影響分析が議論され次第
Correct Answer: C 🗳️
ISO/IEC 20000 の目的は何ですか?
- A. IT ガバナンスの導入を促進するため
- B. 統合プロセスアプローチの採用を促進する
- C. セキュリティ管理に関するベスト プラクティス ガイダンスを提供します。
- D. IT サービス管理に関するベスト プラクティス ガイダンスを提供する
Correct Answer: B 🗳️
問題管理プロセスの次のアクティビティのうち、変更管理プロセスに関連するものはどれですか?
- A. 問題の修正
- B. 問題の特定
- C. 問題の分類
- D. 解決策を検討中
Correct Answer: A 🗳️
リリース管理の責任の 1 つは、ソフトウェアのマスター コピーが安全な場所に確実に保管されるようにすることです。
この場所の名前は何ですか?
- A. ソフトウェア配布ライブラリ
- B. 決定版ソフトウェア ライブラリ (DSL)
- C. 構成管理データベース (CMDB)
- D. 容量データベース
Correct Answer: B 🗳️
サービス管理は何を達成することを目指していますか?
- A. 顧客との継続的なコミュニケーションに基づいて、合意され明確に定義された品質レベルを提供すること
- B. 常に厳格に遵守される確かなプロセスに基づいて、常に期待を超える
- C. 時には顧客が失望することを承知し、時には期待を上回ること
- D. サービス管理組織が顧客の品質を評価できる、明確に定義されたプロセスと尺度を提供する。
Correct Answer: A 🗳️
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