• Exam Code: ITSM18FB
  • Exam Name: EXIN IT Service Management Foundation Bridge based on ISO/IEC 20000:2018
  • Certification Provider: EXIN
  • Corresponding Certification:Exin Certification
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EXIN ITSM18FB Exam Syllabus Topics:

SectionObjectives
Topic 1: Service Management System (SMS) Processes- Relationship and supplier management
  • 1. Business relationship management
    • 2. Supplier management
      - Service delivery processes
      • 1. Availability and capacity management
        • 2. Service level management
          Topic 2: IT Service Management Principles- Overview of IT service management concepts
          - Service lifecycle concepts
          - Value creation through IT services
          Topic 3: Planning and Implementing SMS- Planning a service management system
          - Implementing and improving ITSM processes
          Topic 4: ISO/IEC 20000:2018 Standard Overview- Requirements for service management system (SMS)
          - Structure and purpose of ISO/IEC 20000
          Topic 5: Continuous Improvement- Continual service improvement (CSI) principles
          - Monitoring and measurement of IT services

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