• Exam Code: ITILSC-SOA
  • Exam Name: ITIL Service Capability Service Offerings and Agreements (ITILSC-SOA日本語版)
  • Certification Provider: EXIN
  • Corresponding Certification:EXIN ITIL
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PeopleCert ITILSC-SOA Exam Reference

Reference: https://www.exin.com/JP/ja/exams/&exam=itil%C2%AE-v3-intermediate:-service-offerings-and-agreements

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EXIN ITILSC-SOA日本語 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Financial Management for IT Services15%- Pricing and value demonstration
- Budgeting, accounting and charging
- Cost models and ROI calculation
Topic 2: Service Catalogue Management15%- Structure, content and maintenance
- Integration with other processes
- Business and technical views
Topic 3: Demand Management10%- Link to capacity and service portfolio
- Patterns of business activity
- Influencing and managing demand
Topic 4: Introduction to Service Offerings and Agreements10%- Purpose, objectives and scope of SOA
- Key concepts and value to business
- Relationship with ITIL service lifecycle
Topic 5: Roles, Responsibilities and Implementation5%- Key roles in SOA processes
- Challenges and critical success factors
- Technology and tool considerations
Topic 6: Service Portfolio Management15%- Portfolio structure and categorization
- Pipeline, service catalogue and retired services
- Business case and investment justification
Topic 7: Supplier Management10%- Evaluation, selection and performance monitoring
- Supplier categories and contracts
- Contract management and renewal
Topic 8: Service Level Management20%- Negotiation, monitoring and reporting
- Review and improvement of service levels
- SLAs, OLAs and underpinning contracts

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