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Refund the client immediately if they fail in the test

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EXIN ITIL Foundation Sample Questions:

1. Which one of the following is NOT part of the service design stage of the service lifecycle?

A) Producing quality, secure and resilient designs for new or improved services
B) Taking service strategies and ensuring they are reflected in the service design processes and the service designs that are produced
C) Measuring the effectiveness and efficiency of service design and the supporting processes
D) Designing and maintaining all necessary service transition packages

2. Which tool helps with defining accountability and responsibility within processes?

A) A project charter
B) A CSI register
C) A RACI model
D) A communications plan

3. Which process analyses services that are no longer viable and when they should be retired?

A) Business relationship management
B) Service level management
C) Service portfolio management
D) Change management

4. A known error has been created after diagnosis of a problem was complete but before a workaround has been found. Is this a valid approach?

A) No: the Known Error should be created before the problem is logged
B) No: a known error record is created when the original incident is raised
C) Yes: for information purposes, a known error record can be created at any time it is prudent to do so
D) No: a known error record should be created with the next release of the service

5. Which one of the following are the two primary elements that create value for customers?

A) Resources and capabilities
B) Customer and user satisfaction
C) Service requirements and warranty
D) Value on investment (VOI) and return on investment (ROI)

Solutions: