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Software Troubleshooting (26%):

• In a given scenario, use the best practice procedures for the removal of malware;
• In a given scenario, troubleshoot and solve issues with PC security;
• In a given scenario, troubleshoot problems with Microsoft Windows OS;
• In a given scenario, troubleshoot the mobile operating system and application problems;
• In a given scenario, troubleshoot the mobile operating system and application security problems.

Operating Systems (27%):

• Compare and contrast the common OS types and their functions;
• In a given scenario, configure Microsoft Windows networking for a client or on a desktop;
• Summarize the considerations and upgrade techniques for the general operating system installation;
• Summarize the concepts of installation and configuration of apps;
• Compare and contrast the features of different versions of Microsoft Windows;
• In a given scenario, use the features and tools of Linux or Mac OS desktop/client operating systems.
• Use Microsoft Windows Control Panel utilities within a given scenario;
• Use relevant Microsoft operating system tools and features in a given scenario;
• Use relevant Microsoft command-line tools in a given scenario;

CompTIA 220-1002: Requirements

There are no official requirements for taking the 220-1002 certification exam. However, it is recommended that the candidates possess some basic experience in the use of PC, web, and Windows. 9-12 months of practical experience either in the field or the lab will be an added advantage.

Reference: https://certification.comptia.org/training/self-study/books/a-220-1001-220-1002-study-guide

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