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CIMA CIMAPRO15-E03-X1-ENG Exam Syllabus Topics:

CIMA E3 - Strategic Management Question Tutorial Sample Questions:

1. A Service Level Agreement (SLA) defines exactly what services a service provider will provide and the required level or standard for those services.
Which of the following statements regarding Service Level Agreements is NOT correct?

A) Service Level Agreements should include a guarantee to provide 100% availability for complaint resolution.
B) Service Level Agreements should include the targets and benchmarks to be used and the consequences for failing to meet them.
C) Service Level Agreements should include the procedures for cancelling the contract.
D) Service Level Agreements should include the expected response time to technical queries.

2. Which of the following would be a suitable performance measure of Internal Business Processes within Kaplan and Norton's 'Balanced Scorecard' model?

A) New products developed.
B) Higher P/E ratio.
C) Increase in market share.
D) Reduction in manufacturing cycle times.

3. Which of the following statements is NOT a role for Management Accountants involved in the strategy development process?

A) Assist the Board in determining risk appetite.
B) Integration of financial and non-financial information.
C) Consider and raise awareness of the ethical impact of proposed strategic decisions.
D) Writing the Annual Report.

4. DDD is a business which sells entertainment products and now wants to move to a position where it uses ebusiness as a fundamental part of its business strategy.
Which of the following benefits would result from DDD's use of e-business? (Choose all that apply.)

A) Easier access to loan finance.
B) Cost reductions because of lower overheads and cheaper procurement.
C) Increased online revenues.
D) A reduction in labour turnover and higher morale.
E) Better control of information through monitoring website activity.
F) An increased use of tacit knowledge.

5. Information Systems (IS) strategy is correctly defined as:

A) The planning, organizing, investment and control of information applications in the organization.
B) The roles and structure of information specialists in the organization and their relationship with users.
C) Identifying the information needs of the organization and aligning development to them.
D) Decisions on the hardware, software and communications solutions used in the organization.

Solutions: