• Exam Code: 74950X
  • Exam Name: Avaya Oceana® Solution Integration Exam
  • Certification Provider: Avaya
  • Corresponding Certification:Avaya ACIS
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Avaya 74950X Exam Syllabus Topics:

SectionObjectives
Workspaces and Agent Experience- Context management
- Interaction routing and handling
- Supervisor features
- Agent Workspaces configuration
Installation and Initial Configuration- Avaya Control Manager integration
- Core platform deployment
- Cluster installation and configuration
- Certificates and security setup
Administration and Maintenance- Backup and restore procedures
- Database and datastore management
- System monitoring
- Routine operational tasks
Troubleshooting and Best Practices- Deployment best practices
- Integration issue diagnosis
- Log analysis
- Channel troubleshooting
Avaya Oceana Solution Architecture- Workspaces architecture
- Avaya Breeze platform integration
- Component interfaces and interactions
- Avaya Oceana core components
Omnichannel Solution Integration- Social media and chatbot integration
- Email channel integration
- Voice channel integration
- SMS channel integration
- Web Chat integration

Avaya Oceana® Solution Integration Sample Questions:

1. Which certificate is used to secure the communication between the ODL Controller and ONA?

A) Surge Config Certificate
B) Surge Application Certificate
C) ODL Certificate
D) SDN Engine Certificate


2. Which certificate is used by the SDN Engine to create the default certificates during the initial ONA onboarding process?

A) ROOT CA Certificate
B) Surge Config Certificate
C) ODL Certificate
D) Avaya Surge Controller


3. Given the description below:
"As you connect and disconnect network devices, your network Is able to automatically extend and retract network configurations." Which Avaya Surge™ IoT feature is described by this description?

A) Elasticity
B) Edge Provisioning
C) HyperSec Zoning
D) Segmentation


4. According to the functionality, which feature describes an Avaya Surge™ IoT Controller?

A) It is a centralized SDN based controller that programs ONA devices to easily control traffic from hundreds of IoT devices.
B) It is Avaya Switch Management software.
C) It is a solution that makes the process of managing devices and monitoring the credential easier for the administrator.
D) It is a network provisioning tool that helps map the network topology.


5. Which process is followed to write the service profile rules to allow traffic flow from ONAs?

A) Black listing
B) Rule listing
C) White listing
D) Gray listing


Solutions:

Question # 1
Answer: B
Question # 2
Answer: C
Question # 3
Answer: C
Question # 4
Answer: B
Question # 5
Answer: B

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