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Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:

1. You have been asked to configure the Avaya Contact Center Control Manager (ACCCM) server to integrate with Avaya Call Recorder. You have completed the configuration and you are trying to add a Recorded Extension-Conferenced to Avaya Call Recorded. ACCCM is giving the below message when you save the extension:
WFO: Object reference not set to an instance of an object. WFO: Error saving CSCM Recorder item (Extension) number = 1000001) to CSCM serve http://l35.122.17.185:8080.
Which two statements describe the causes of this problem? (Choose two.)

A) The database passwordwas notentered correctly.
B) The CallRecorded wasnot added to the location.
C) The databaseusername was not configured correctly.
D) The web service userpassword was not configured correctly.

2. The customer has installed Avaya Contact Center Control Manager (ACCOM) and will be using ACCCM to manage their Avaya IQ servers. The customer requires that a separate user be used for the integration with IQ. Which current account must the new account have the equivalent permissions as?

A) admin
B) avaya
C) sroot
D) craft

3. Before beginning the installation of the Avaya Contact Center Control Manager (ACCCM) installation in a stand-alone configuration with SQL 2008 Express, when would the Microsoft Internet Information Server (IIS) be installed?

A) after you selectACCCM services
B) afteryou install Microsoft Windows 2008 Server R2
C) after you install ACCOM
D) after you install the Microsoft SQLServer

4. A customer plans to deploy an Avaya Contact Center Control Manager (ACCCM) solution.
They would like to install a single ACCCM server that also runs the database.
Which installation component is required to meet the customer's needs?

A) SQLServer2008 R2Express
B) Microsoft Silverlight3.0
C) .NETFramework4.0
D) Microsoft MVC

5. A company has Avaya Contact Center Control Manager (ACCCM) with a Communication Manager (CM) solution. The administrator for the company has been tasked to create 10 new employee Agent Login IDs effective on Monday. A job has been scheduled through the ACCCM Schedule Server on Friday to be completed Sunday night. However, Monday morning it is discovered that although the Agent Login IDs are in the ACCCM database, they do not appear in CM. What may have caused the problem?

A) The administratordid not assign a schedule to the job.
B) The administrator did notcreate a task for the job.
C) The administrator did not checkthe'Save CM box'in the action list for the action.
D) The administrator did not check 'enabled' for the scheduledjob.

Solutions: