- Exam Code: 3000.2
- Exam Name: ACSS Small and Medium Enterprise (SME) Communications
- Certification Provider: Avaya
- Corresponding Certification:Avaya-Certification
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Avaya 3000.2 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Maintenance and Troubleshooting | - System monitoring and diagnostics tools - Software upgrades and patch management - Fault isolation and resolution procedures |
| Topic 2: Networking and SIP Integration | - IP networking fundamentals for SME systems - Firewall/NAT considerations for VoIP deployments - SIP trunk configuration and troubleshooting |
| Topic 3: Call Routing and Features | - Auto attendants and hunt groups - Inbound and outbound call routing - Voicemail and messaging services |
| Topic 4: Installation and Configuration | - User, extension, and endpoint configuration - Initial system setup and provisioning - Trunk configuration (SIP / PRI / analog) |
| Topic 5: SME Communications System Overview | - Avaya SME portfolio overview (IP Office / SME solutions positioning) - Licensing and feature enablement concepts - System architecture and core components |
Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:
Question 1
Which two are power options for IP telephones on the IP Office? (Choose two.)
A. Class "B" 24 Volt power supply
B. 1151D1 Individual Power Supply and the 1151D2 Individual Power Supply with Battery Backup
C. Class "A" 24 volt power supply
D. Power over Ethernet switch conforming to 802.3af standards
Question 2
For an IP500v2 to support third-party call accounting software, which two settings must be set up in the IP Office to get the application to work? (Choose two.)
A. Install Delta Server.
B. Set SMDR.
C. Set CDR.
D. Set IP address of call accounting software.
Question 3
A customer complains of a dropped call at 1:12 PM on December 12th. Avaya has requested the traces from that time frame. Prior to sending, how would you confirm that the trace file you are sending to Avaya contains the correct time frame?
A. Open SysMonitor Trace 20091212 140001, and search for 1:12 PM.
B. Open SysMonitor Trace 20091212 130001, and search for 13:12.
C. Open SysMonitor Trace 20091212 140001, and search for 13:12.
D. Open SysMonitor Trace 20091212 130001, and search for 1:12 PM.
Question 4
A customer has an existing network of three IP Office systems with Small Community Networking and Voicemail Pro at their main location. Each location has their own set of outside lines. They would like to add in redundancy for their voicemail server in case the network between the main office and the remote office goes down. Which two must be added to the IP Office network and configuration to accomplish this? (Choose two.)
A. Distributed Voicemail license at the main office
B. VoiceMail Pro Server at each location
C. Backup Voicemail license at the remote locations
D. Distributed Voicemail license at the remote locations
E. Preferred Edition license at each location
Question 5
An IP Office with Embedded Voicemail (EVM) has the time set using the system phone. Each time the IP Office reboots the time changes to the wrong time. Which Windows command can be used to determine if there is a time server on the network causing the change?
A. net time
B. get time
C. time
D. time server
Solutions:
| Question 1 Answer: B,D | Question 2 Answer: B,D | Question 3 Answer: C | Question 4 Answer: B,E | Question 5 Answer: A |
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