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Salesforce NP-Con-102 Exam Syllabus Topics:

Salesforce Certified Nonprofit Cloud Consultant (NPC) Sample Questions:

1. Caseworkers at a nonprofit organization want to see a single chronological view of all past interactions, cases, referrals, and care plans for a participant. Which Nonprofit Cloud feature should the organization use?

A) Timeline
B) Events and Milestones
C) Contact Profile

2. A nonprofit has employed a contract developer for work involving objects that contain personal and personally identifiable information. The contractor is working in a full copy sandbox. What should the consultant recommend to ensure the contractor is unable to access this sensitive data?

A) Encrypt all fields containing sensitive data with Classic Encryption.
B) Implement Salesforce Data Mask and mask the sensitive data.
C) Implement Salesforce Shield and apply it to the sensitive data.
D) Configure the contractor's Profile to prevent access to the sensitive data.

3. A Salesforce admin changes an Engagement Plan Template as requested by the development team. The development manager expects to see the changes reflected on an existing Engagement Plan using that Template on a campaign. Why is the development manager unable to see the Template changes?

A) The development manager requires additional permissions for the new Engagement Plan Template changes.12
B) Engagement Plan Template changes need to propagate through t7he pla8tform.
C) Engagement Plan Template changes must be accepted by the user on the Template detail record first.34
D) Changes to Engagement Plan Templates only affect new Engagement Plans.56

4. A Nonprofit Cloud organization has Automatic Person Account Mailing Address Synchronization enabled. A staff member removes the Is Primary flag from a linked address. What occurs to the address?

A) The address is removed from the Person Account Mailing Address field.
B) The address is archived automatically and the end date is set.
C) The address is marked Inactive.

5. A nonprofit has its organization-wide sharing settings for all objects set to Private and is using Program Management Module to track Service Deliveries. A subset of Service Delivery records should be visible to selected staff. How should a consultant meet this requirement?

A) Update the assigned Permission Set.
B) Update default sharing to Public Read/Write.
C) Create a criteria-based sharing rule.
D) Create and assign a new profile.9

Solutions: