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Salesforce Plat-Con-201 Exam Syllabus Topics:

Salesforce Certified Omnistudio Consultant Sample Questions:

1. A company plans to use OmniScript to digitally transform Its business. During the discovery phase of the project the team reviews all of the business processes including the Individual steps of each process. As a result of analysis, it is clear that many processes need to update contact data at different points in the process. What solution should the consultant recommend to efficiently meet these requirements?

A) Create an Integration Procedure to update contact data with "Chain OnStep" enabled and invoke it from all OmniScripts.
B) Create a FlexCard for contacts, and add an Update Contact Details OmniScript as an action.
C) Create an OmniScript to update contact data and invoke it when other OmniScripts complete.
D) Create an OmniScript that uses the reusable property to update contact data and embed it In other OmniScripts.

2. A consultant wants to reduce the number of DataRaptor Extract calls within an OmniScript to improve performance. Which approach should be recommended?

A) Use a Type Ahead Block on every text field
B) Use separate DataRaptor Extracts for each Step
C) Combine multiple data retrieval needs into a single Integration Procedure with one Remote Action call
D) Convert the OmniScript into a FlexCard

3. A consultant needs to design a solution that displays a customer's active insurance policies, recent claims, and available actions in a single compact view on the Account record page. Which OmniStudio component should the consultant recommend?

A) FlexCard
B) DataRaptor Extract
C) OmniScript
D) Integration Procedure

4. A client wants to create an OmniScript to capture customer satisfaction. The process requires the following actions:
- Present the user with a customer satisfaction question that allows
them to select one option from a 1-5 satisfaction rating.
- Create a case for an account team member to follow up.
- Email a summary message to the user.
Which OmniScript elements should the consultant recommend to meet these requirements'

A) Multi-Select, Remote Action, and Email Action
B) Radio Group, Remote Action, and Messaging Action
C) Radio Group, DataRaptor Post Action, and Email Action
D) Edit Block, DataRaptor Post Action, and Messaging Action

5. You want to update 500 Leads through a Data Loader. In the CSV file, you have three columns (ID, Email, and Phone). Also, there are some blank values in the rows (some records do not have email, and some do not have a phone). You do not want null values in the records when updating the values. Which of the following options should you use to do this?

A) Null values do not get updated through Data Loader.
B) Null values cannot be ignored. If they are present in CSV, they get updated as null.
C) Open Data Loader --> Setting --> Check the "Ignore Null Values" checkbox.
D) Open Data Loader --> Setting --> Uncheck the "Insert Null Values" checkbox.
E) Modify the CSV file and remove the records which have null values, and update them manually.

Solutions: