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Oracle 1z1-981 Exam Syllabus Topics:

Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:

1. Which four statements are true about reports?

A) Reports must be exported manually in all interfaces.
B) Published reports can be modified.
C) Reports are shared between interfaces.
D) All the permissions from an imported report remain unchanged after an export.
E) The owner of a report remains the same even if the report is imported by some other user.
F) Reports are not common across the interface.
G) After a report is published, the report data remains unchanged even as the knowledge base is updated.

2. Your customer has designed a guide to explain in detail to end users how to apply for a career guidance program. The customer wants this guide to be placed on the Customer Portal pages and a survey to be opened when an option in this guide is selected.
Which survey type would you use?

A) Polling survey
B) Website link survey
C) Broadcast survey
D) Transactional survey in rules

3. Which two statements are true about safe mode in relation to add-ins?

A) It is a profile setting that must be enabled for a profile.
B) It allows an agent desktop to log in to the application with local add-in files.
C) It is a setting that must be enabled at the interface level.
D) It allows an agent desktop to log in to the application without any add-ins.
E) It is enabled automatically if the previous shutdown of the agent desktop application did not happen normally.

4. You make some changes to your message template and deploy it globally, but the deployed status continues to show as pending.
What would you do to resolve this?

A) Save the deployment.
B) Accept the changes.
C) Enable the global template.
D) Validate the template.

5. What are the three different types of pull policy for queues?

A) Standard
B) Manual
C) Advanced
D) Strict Priority
E) First Due
F) Round Robin

Solutions: