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ISEB ISEB-ITILV3F Exam Syllabus Topics:

ISEB ITIL Foundation Certificate in IT Service Management Sample Questions:

Question 1

Implementation of ITIL Service Management requires preparing and planning the effective and efficient use of which of:

A. People, Process, Products, Partners
B. People, Process, Products, Technology
C. People, Process, Partners, Suppliers
D. People, Products, Technology, Partners

Question 2

The goal of which process is: "To improve the quality of management decision making by ensuring that reliable and secure information and data is available throughout the lifecycle"?

A. Knowledge Management
B. Change Management
C. Service Asset and Configuration Management
D. Availability Management

Question 3

The consideration of business outcomes and value creation are principles of which part of the
Service Lifecycle?

A. Service Design
B. Continual Service Improvement
C. Service Transition
D. Service Strategy

Question 4

Which process is responsible for providing the right to use an IT Service?

A. Change Management
B. Incident Management
C. Access Management
D. Request Fulfilment

Question 5

Which of the following questions does guidance in Service Strategy help answer?
1. What services should we offer and to whom?
2. How do we differentiate ourselves from competing alternatives?
3. How do we truly create value for our customers?

A. 2 only
B. All of the above
C. 3 only
D. 1 only

Solutions: