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ISEB ISEB-ITILF Exam Syllabus Topics:

ISEB The Foundation Examination - ITIL® Sample Questions:

Question 1

Which of the following are reasons why ITIL is successful?
1.ITIL is vendor neutral
2.It does not prescribe actions
3.ITIL represents best practice

A. 1 and 2 only
B. 1 and 3 only
C. 2 and 3 only
D. All of the above

Question 2

What should a service always deliver to customers?

A. Value
B. Infrastructure
C. Resources
D. Applications

Question 3

Which of the following would be most useful in helping to implement a workaround as quickly as possible?

A. A capacity database
B. A request for change
C. A known error database
D. A definitive media library

Question 4

A known error has been created after diagnosis of a problem was complete but before a workaround has been found. Is this a valid approach?

A. No: the Known Error should be created before the problem is logged
B. No: a known error record is created when the original incident is raised
C. Yes: for information purposes, a known error record can be created at any time it is prudent to do so
D. No: a known error record should be created with the next release of the service

Question 5

Which statement BEST represents the guidance on incident logging?

A. The service desk decide which incidents to log
B. Only incidents reported to the service desk can be logged
C. Incidents must only be logged if a resolution is not immediately available
D. All incidents must be fully logged

Solutions: