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Avaya 33160X Exam Syllabus Topics:

Avaya Workforce Engagement Support Certified Sample Questions:

1. Which Avaya Workforce Engagement component can help customers evaluate an agent and increase customer satisfaction?

A) Coaching
B) Interactions
C) Wfm
D) eLearning

2. In an Avaya Contact Recorder Advenced (ACRA) solution, what are the three VoIP delivery recording types?
(Choose three)

A) DMS
B) SIPREC
C) DMCC
D) VoIP Gateway Recording
E) Station-Side (Interception)

3. The technician is configuring the voice recording solution
What is the first step to properly setting up the voice recording in an Avaya Contact Recorder Advanced (ACRA) environment

A) Set up recording Environtment
B) Create Phones and Extensions
C) Create a Member Group
D) Create a phone Data Source

4. The technician is configuring the screen recording in an Avaya Contact recorder Advanced(ACRA)environment What is the first step for setting up the screen recording process?

A) Create a LAN Data Source
B) Create a Member Group
C) Add Employee IDs
D) Create Workgroups andworkstations

5. Which account is used by the Avaya Workforce Engagement system to run the reporting service?

A) SA
B) DMSA
C) Local System
D) MSA

Solutions: