- Exam Code: CMQ-OE
- Exam Name: Certified Manager of Quality/Organizational Excellence Exam
- Certification Provider: ASQ
- Corresponding Certification:ASQ Certification
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ASQ CMQ-OE Certification Exam Structure and Guidelines
By and large, candidates have the option of sitting for the official exam in person or the computer-delivered test. The paper version is a four-hour exam comprising 165 multiple-choice questions that may be delivered in both English and Mandarin. On the other hand, the duration of the computer-delivered evaluation is 4 hours 18 minutes and it encompasses 180 multiple-choice questions. However, only 165 items will be scored and the remaining 15 will be not. It is also important to note that the computer-delivered exam is only conducted in English. Both versions are open-book exams and therefore candidates are permitted to take reference materials. ASQ does not have a predetermined passing score for the exam. The score varies each time a Body of Knowledge (BoK) is created and is determined through a procedure called “cut score study”, where a group of experts determines the passing score. More so, candidates are charged an exam fee of USD 568 whereas members of ASQ are charged only USD 468. If a candidate fails the exam, he/she can resit for the test at a retake rate of USD 368. All in all, the vendor provides a range of learning materials for candidates to prepare for the actual evaluation. These include study guides, textbooks, sample questions, etc.
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You can be successful in the ASQ CMQ/OE exam if you are consistent when it comes to training and use diverse preparation materials. Fortunately, you have different training options provided by the vendor. You can choose between handbooks, face-to-face courses, or bank questions that will help you increase your chances to get the passing score in one go.
Reference: http://asq.org/cert/manager-of-quality
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ASQ CMQ-OE Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Supply Chain Management | 15% | - Supplier Performance & Monitoring - Outsourcing & Vendor Management - Supplier Selection & Evaluation - Logistics & Inventory Management - Supplier Development & Quality Improvement |
| Organizational Leadership | 20% | - Leadership Principles & Techniques - Strategic Planning & Deployment - Change Management - Performance Measurement & Management - Quality Culture & Behavioral Aspects - Employee Development & Engagement |
| Management & Communication | 20% | - Customer & Supplier Relationships - Communication Methods & Barriers - Negotiation & Conflict Resolution - Management Skills & Styles - Presentation & Meeting Facilitation - Marketing & Customer Satisfaction |
| Management Planning & Measurement | 25% | - Cost of Quality (COQ) Analysis - Benchmarking & Best Practices - Strategic Planning Tools (SWOT, Balanced Scorecard) - Metrics & Performance Indicators (KPIs) - Quality Tools (QFD, CT Trees, FMEA) - Business Performance & Data Analysis - Project Management Fundamentals |
| Quality Systems Development, Implementation, and Continual Improvement | 20% | - Continuous Improvement Tools (Kaizen, PDCA, Root Cause Analysis) - Risk Management & Prevention - Quality Management Systems (QMS) & Standards (ISO 9000) - Auditing (Internal, External, Supplier) - Documentation & Control - Process Improvement Methodologies (Lean, Six Sigma) |
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